Refund policy

Purchases are valid for exchange, store credit, or refund within 30 calendar days of receipt. 

The return shipping label once generated/shared with the customer must be utilized within 10 days of issue.

All returned or exchanged items must be unwashed, unworn, free of any odour and undamaged, with all tags attached. We only accept returns of unused and undamaged items.

*Custom sized orders are non-refundable as they are made to your provided measurements. 

*Clearance items, BOGO, custom items and items under $100 are not eligible for free returns/exchanges, customer will be responsible for return shipping.

*Blowout items are no eligible for return, exchanges, or refunds.

FREE US & Canada EXCHANGES ON ALL ORDERS : Free prepaid shipping label provided for approved exchanges with RMA number.

We Provide Prepaid Shipping Label for US & Canada Orders: Prepaid shipping label provided for approved return/exchanges with RMA number. A return shipping fee of $14.99 will automatically be deducted from your refund. We don't have any restocking fee.

Outside of US & Canada, you will be responsible for paying your own shipping cost.

If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse.

Returns & Exchange Process: 

To begin your return, please email us at markhorlive-support@zeekam.com with the following information:

  1. You will be required to provide your order number and an email address associated with the order
  2. Select the reason for the return
  3. Chose the type of return (Exchange, Return to Original Payment or Store Credit)
  4. If you are submitting a request for an exchange, please make sure to mention the size for the exchange.

Upon submission of the request, you will be provided an RMA number via email.  It takes about 1 to 2 business for us to process the request. Once the request is processed, you will be provided instructions within 24 hours to mail the item back to us.

Refunds (Return to Original Payment)

You can expect to receive your refund within 7 to 8 business days from receipt of your item. In many cases the you will receive a refund sooner, but we estimate 7 to 8 business days based on these factors:

  • Item inspection at our returns facility (up to 3 business days)
  • Processing from your financial institution (up to 5 business days)

Instructions will be provided upon completing the RMA request.

Please Contact us more information

Email: markhorlive-support@zeekam.com

Phone: +1 915 277 0709